one nite at the call centre..
sorry for this blatant plagiarism of the title of Chetan Bhagat's latest book..
but i happened to watch a chat show on MTV last nite which featured a bunch of young call centre folks and chetan bhagat himself..
before i continue.. i must mention here.. chetan bhagat dint come across as the smart, uber-kool, witty or sophisticated personality that ppl mite think him to be.. big dissappointment for most of my female frenz who fell in luv with the author of 5point some1.
neways back to the topic on my hand... bhagat says:
50% .. yes 50% is the attrition rate at call centres..
Odd work schedules and timings destroy the individuals' personal lives..
no growth.. no future... no life.
so he feels his book will help the many youngsters out there realise that its ok.. its not too late..
addressed to the thousands of CC employees out there... he seems to say:
" are u feelin lonely..?? feelin empty..?? feel like life has nuthin better to offer you..?? feelin like ure bein under utilised..??? dont worry.. its ok.. "
(im not makin the above up.. these r his comments .. from the "horse's mouth" .. as telecast yest in tat show from Mtv)
now needless to say.. the CC employees in the audience were clearly agitated by this attitude of bhagat.
one guy pointed out..
" im 26. have my own flat. have my own vehicle. have a good bank balance. in all aspects am very much an eligible bachelor. wat more job security do i want from life..??"
when asked abt the disruption in social life.. or rather havin no social life..
the same guy pointed out..
" do u have the same frenz now tat u had in school..?? dint u have diff frenz in college..? dint u have diff frenz at ur work place..?? the same with us.. we mite not have time for our older frenz.. but we make new frenz.. and we def have our share of fun and tp".
another participant from bangalore wisely pointed out..
" lets compare the nos of so called professionally satisfied doctors/engineers/MBA grads who have a blast and are socially active against the nos of CC employees.. no prizes for guessin which grp will have larger nos..!"
mumbai mirror carried the headlines tat CC employees lack self esteem... true..??
mebbe.. when it comes to talkin abt their job to others..
but face it..
im an IT engineer in Infosys.. india's best known bellweather IT company.. wat social life do i have..??
:))
the indian education system churns out graduates by the lakhs every yr..
other than the services sector... no other sector absorbs this vast workforce..
our inherent strength in having english as a widely used language for education places us indians in a position where we can exploit this skill to the best.
imagine wat wud have happened to India if the chinese too were ruled by the british, and english was the preferred language...??
the kids tday who pass out.. need some vocation.. the BPO industry is the knight in shining armour.. easy money and something to do.. definitely plusses as far as i can discern.
BUT... (theres always a BUT)..
fact remains.. 50% attrition rate is true.. why..??
most leave to work for better call centres..( read better as higher pay)
the rest leave .. to move on to better things.. to fulfil their true dreams..
my point being.. a CC job.. is nuthin but a transition..for most.. hence grudge it NOT.
neways.. i wrap this up by again citing last nite's show..
bhagat: " i may have been rong abt my views on the CC employee"
audience:" so does tat mean u will re write ur book?"
bhagat:" i cant do tat now.. but after tday i def have a diff opinion abt CC employees... and im sorry for representing a narrow cross section in my book".
but i happened to watch a chat show on MTV last nite which featured a bunch of young call centre folks and chetan bhagat himself..
before i continue.. i must mention here.. chetan bhagat dint come across as the smart, uber-kool, witty or sophisticated personality that ppl mite think him to be.. big dissappointment for most of my female frenz who fell in luv with the author of 5point some1.
neways back to the topic on my hand... bhagat says:
50% .. yes 50% is the attrition rate at call centres..
Odd work schedules and timings destroy the individuals' personal lives..
no growth.. no future... no life.
so he feels his book will help the many youngsters out there realise that its ok.. its not too late..
addressed to the thousands of CC employees out there... he seems to say:
" are u feelin lonely..?? feelin empty..?? feel like life has nuthin better to offer you..?? feelin like ure bein under utilised..??? dont worry.. its ok.. "
(im not makin the above up.. these r his comments .. from the "horse's mouth" .. as telecast yest in tat show from Mtv)
now needless to say.. the CC employees in the audience were clearly agitated by this attitude of bhagat.
one guy pointed out..
" im 26. have my own flat. have my own vehicle. have a good bank balance. in all aspects am very much an eligible bachelor. wat more job security do i want from life..??"
when asked abt the disruption in social life.. or rather havin no social life..
the same guy pointed out..
" do u have the same frenz now tat u had in school..?? dint u have diff frenz in college..? dint u have diff frenz at ur work place..?? the same with us.. we mite not have time for our older frenz.. but we make new frenz.. and we def have our share of fun and tp".
another participant from bangalore wisely pointed out..
" lets compare the nos of so called professionally satisfied doctors/engineers/MBA grads who have a blast and are socially active against the nos of CC employees.. no prizes for guessin which grp will have larger nos..!"
mumbai mirror carried the headlines tat CC employees lack self esteem... true..??
mebbe.. when it comes to talkin abt their job to others..
but face it..
im an IT engineer in Infosys.. india's best known bellweather IT company.. wat social life do i have..??
:))
the indian education system churns out graduates by the lakhs every yr..
other than the services sector... no other sector absorbs this vast workforce..
our inherent strength in having english as a widely used language for education places us indians in a position where we can exploit this skill to the best.
imagine wat wud have happened to India if the chinese too were ruled by the british, and english was the preferred language...??
the kids tday who pass out.. need some vocation.. the BPO industry is the knight in shining armour.. easy money and something to do.. definitely plusses as far as i can discern.
BUT... (theres always a BUT)..
fact remains.. 50% attrition rate is true.. why..??
most leave to work for better call centres..( read better as higher pay)
the rest leave .. to move on to better things.. to fulfil their true dreams..
my point being.. a CC job.. is nuthin but a transition..for most.. hence grudge it NOT.
neways.. i wrap this up by again citing last nite's show..
bhagat: " i may have been rong abt my views on the CC employee"
audience:" so does tat mean u will re write ur book?"
bhagat:
posted by rahul nair | 3:43 AM
1 Your take:
i am surprised tht he actually said tht...thought tht some research shud go into writing a book..this seems absurd..
But ironically, abt five point someone also, one of my friends who is an IITian says tht, the ppl desc in the book are actually a v v narrow section of the ppl there...
Mayb in some way this guy likes representing the not so common..more publicity i guess..
But CCs i believe the fact tht most ppl join it cos its a transition as you rightly put it..there are no regrets..
About u not hving a social life.. well if u bite/molest ppl(your own wrds elsewhere..)i do believe its rather difficult to get an active social life going!:)
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